American Automotive, LLC Careers

Our busy Automotive Repair Shop is looking to hire a Service Writer to better serve our customers. To ensure optimum customer service, we're hiring a Service Advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We're counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

·        Help customers decide between trading in a car and fixing it through our shop

·        Advise customers about warranty protections and potential cost savings

·        Answer questions about service outcome (after consulting with mechanic if necessary)

·        Consult with mechanics about necessary repairs and possible alternatives to expensive work

·        Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options

·        Manage and oversee the service center's workflow and scheduling

·        Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up

·        Greet customers when they arrive at the parts and service center and direct them to an available mechanic

·        Ability to communicate equally well with mechanics, customers and senior management

·        Bachelor's degree or 5+ years' service advising experience

·        Experience with Mitchell 1

·        Excellent communication and organizational skills

·        Extensive knowledge of automotive industry and parts

·        High school diploma/GED required